Untitled Document
 
 
Home > About Us > Who We Are > Our Team


The ICTI CARE Team

Our global team is passionate about driving improvements in responsible and ethical business practices. Find out more about us below. 

Find out more about joining the team and current vacancies here.

 

Staff Members:


Senior Leadership Team

Carmel Giblin – President & CEO
Carmel Giblin is the President & CEO of the ICTI CARE Foundation and has been with the organisation since February 2015. She is responsible for the overall success of the ICTI CARE Process globally.  

Carmel believes passionately that businesses globally have a duty to behave responsibly, at all times protecting the rights of their workers, the communities in which they operate and the environment in which they live and work and is proud to be part of the world’s leading initiative committed to improving the lives of workers involved in toy and juvenile products production.

Before joining ICTI CARE Carmel was the CEO of Sedex for five years – an organisation that, under her leadership, grew to become the largest technology and services company operating in the responsible sourcing sector globally.

Carmel’s earlier roles include: Head of Corporate Responsibility & Accessibility at Sky, Europe’s leading entertainment company, Buyer at retailers Somerfield, Waitrose, and Exxon Mobil and in supplier organisations Britvic Soft Drinks and Allied Domecq in roles that included customer management, risk management and organisational design and effectiveness reviews.

 @CarmelGiblin | Languages spoken: English, Spanish


Mark Robertson – Director of Communications and Stakeholder Relations
Mark Robertson is Director of Communications and Stakeholder Relations at ICTI CARE and has been with the organization since August 2015. Mark is responsible for the strategic direction of the stakeholder and communications teams. He leads on a varied program of work to promote ICTI CARE globally, as well as content production and thought leadership activities.
 
Mark is passionate about sustainability and firm believer that being more responsible creates better businesses.
 
Before joining ICTI CARE Mark was Head of Marketing & Communications at Sedex Global where he led Sedex’s global communication team and managed all aspects of the organization’s press, Public Relations and marketing work. Prior to this, he was Head of Communications at responsible investment research firm EIRIS where he provided communications leadership, strategic thinking and creative ideas which established EIRIS as a global thought leader.
 
Mark is a graduate in Environmental Science and is a qualified Associate Member of the Chartered Institute of Marketing (ACIM).

 @CSRCommunicator | Languages spoken: English, French (basic)


Johnny Kong General Manager – Asia Operations
Johnny joined ICTI CARE as the General Manager of Asia Operations in February 2017. He is responsible for overseeing the monitoring and development of the ICTI CARE program, ensuring quality and integrity throughout its implementation, advancing the ICPS Responsible Sourcing platform, and supporting delivery of world class training and capability building programs.

Before joining ICTI CARE, Johnny worked at Decolav, a US-based design house of high-quality furniture and bathroom products, where he was the Managing Director of Asia Operations. Prior to this, he was the Senior Sourcing Manager at Lowe’s Global Sourcing Hong Kong Ltd. He brings a wealth of leadership and operational management experience to the ICTI CARE team, gained from his 15 years working in the international manufacturing industry.

He received a Bachelor of Engineering at the University of Victoria in Canada and a Master of Science in Engineering Management at the City University of Hong Kong.

Languages spoken: Cantonese, English, Mandarin

 

 

Communications

Sarah Ng – Manager, Communications
Sarah joined ICTI CARE in September 2012 as Communications Officer and was promoted to Corporate Communications Manager afterward. She reports to Mark and serves as an integral member of the global communications team overseeing external & internal communications strategies in Asia.

Sarah received a Bachelor in Linguistics from the University of Waikato and a Master of Arts in Language Studies from the Hong Kong Baptist University. She previously managed communications and public relations at one of the leading NGOs for their Greater China area and has always been interested in the CSR sector. 

 @_NgSarah | Languages spoken: Cantonese, English, Mandarin, Japanese (basic)

 

Áine McCarthy – Assistant Manager, Marketing and Communications
Áine joined ICTI CARE in September 2015. Áine is based in the London office and works principally on marketing, branding, and communications. Áine graduated from King’s College London in 2015 with a BA in French and Management. She brings experience in digital marketing and product management and a passion for design and ethical business.

 @ainemc | Languages spoken: English, French

 

Bella Ma – Assistant, Communications
Bella joined ICTI CARE in September 2016 and is based in Hong Kong.  She received a BA in Global Creative Industries and Sociology from The University of Hong Kong in 2016. Her main duties at ICTI CARE include translation, digital communications and provide assistance to external & in-house events in the region.  

 @bellama_mhm | Languages spoken: Cantonese, English, Mandarin


 

Member Support

Tom van HaarenSenior Advisor – Responsible Sourcing
Tom van Haaren is the Senior Advisor - Responsible Sourcing at  ICTI CARE  and has been with the organization since March 2016. Tom is responsible for supporting our toy brands, retailers, and manufacturers in the strategic implementation of the ICTI CARE Process. He will also be working to raise awareness of ICTI CARE and drive collaboration wherever possible.
 
Tom is committed to the protection and advancement of worker’s rights throughout the global supply chain.
 
Prior to joining ICTI CARE, Tom held several positions that included working for the U.S. government as well as Calvert Investments, a socially responsible investment firm, where he looked at how companies can generate value from addressing risks in their global supply chains. He was also the Senior Account Manager for North America at Sedex where he worked directly with companies to develop and implement effective responsible sourcing practices.
 
He received a BA in History from Cornell University and a Master of Industrial and Labor Relations the ILR school at Cornell.

 @CSR_Expert | Languages spoken: English



Katharina Hock
 – Engagement Executive, Europe

Katharina joined ICTI CARE in September 2016 as Engagement Executive, Europe, based in Berlin. She is the key contact point for European toy and entertainment brands and retailers and provides support and guidance for existing and potential users of the ICTI CARE Program.

Before joining ICTI CARE, Katharina worked with WWF in Strategic Corporate Partnerships, in Corporate Social Responsibility and Public Affairs Consulting and in a foundation promoting sustainability among small and medium-sized enterprises (SMEs).

She received a BA in Political and Administrative Science from the University of Konstanz, Germany, and a Master of Science in Environment and Resource Management from VU University Amsterdam.

Languages spoken: German, English, French, Portuguese

 
 

Program Development & Asia Operations

Victoria Law – Manager, Program Development & Asia Operations
Victoria leads the Program Development and Asia Operations team. Victoria joined ICTI CARE in January 2007 and was subsequently promoted to the Manager for administrative and financial oversight. In August 2015, Victoria and her team were further expanded into a broader scope of program development and stakeholder engagement. She is currently overseeing the operations of the Asia offices, alongside reaching out to major stakeholders and NGOs to foster a collaborative industry platform through the ICTI CARE program. Victoria holds a bachelor’s degree in linguistics and foreign language, and a master's degree in law. 

Languages spoken: Cantonese, English, Mandarin

 

Anny Chan – Supervisor, Program Development & Asia Operations
Anny joined the ICTI CARE in September 2012 and was subsequently promoted to Supervisor of the team. She is responsible for supervising the all-rounded administrations of the program as well as the back office operations, which includes factory applications and audit firm communications. She also acts as the first point of contact for all inquiries sent to info@icti-care.org from buyers, factories or any external parties. Anny received her bachelor’s degree in translation in Hong Kong.

Languages spoken: Cantonese, English, Mandarin

 

Fiona Leung – Executive Officer, Program Development & Asia Operations
Fiona joined ICTI CARE in June 2015 as Executive Officer under the Asia Operations Team, where she is responsible for daily coordination between factories and audit firms in connection with program registration and auditing process.

Languages spoken: Cantonese, English, Mandarin

 

Miwa Ko – Executive Officer, Program Development & Asia Operations
Miwa joined ICTI CARE in July 2015 as an Executive Officer for the team and is responsible for handling new application process for both overseas & local factories, as well as their audit assignment. With over 4 years’ experience in administrative duties, she also provides support to her supervisors on daily operations and other Ad-hoc projects.

Languages spoken: Cantonese, English, Mandarin

 

Kim Hong  Accounting Officer, Program Development & Asia Operations
Kim joined ICTI CARE as an Accounting Officer in September 2015. She is responsible for accounting duties and handles payment issues with factories and other outside parties.

Languages spoken: Cantonese, English, Mandarin

 

Amy Yeung – Assistant, Asia Operations
Amy Yeung has been employed by ICTI CARE as Assistant since 2008. She is responsible for reception duties at the front desk and provides general administration assistance to the staff. 

Languages spoken: Cantonese, English, Mandarin

 

Program Monitoring

Alex Cheung  Manager, Program Monitoring
Alex rejoined ICTI CARE in April 2013 as Manager of the Program Monitoring department based in Hong Kong. He is responsible for the supervision of his team regarding program standards and audit quality. He is an expert in China Labor Law and EHS, and was involved in the early development phase of the ICTI CARE Process. Alex holds a Professional Diploma in Occupational Safety and Health and a Master's Degree in Environmental Engineering.

Languages spoken: Cantonese, English, Mandarin

 

Terry Liu – Assistant Manager, Program Monitoring 
Terry Liu joined ICTI CARE in April 2012 as Assistant Manager for the team based in China. His main responsibilities are to support the Continuous Improvement Process of ICP factories, execute the GSCP Equivalence Process and manage the daily operations of the new ICP Database platform - ICPS. Terry has over ten years of social compliance work experience in the toy industry. He worked for five years as a Senior Engineer for a major U.S. buying office. Prior to that, he worked for four years as a Social Compliance Auditor for a major U.S. toy brand. Terry received a Bachelor’s Degree in Safety Engineering from the China University of Geosciences in 2006.

Languages spoken: Cantonese, English, Mandarin



April Yu – Supervisor, Program Monitoring
April joined ICTI CARE in July 2012 as the team’s Supervisor based in China. She reports directly to the team Manager and responsible for audit report review, seal approval, QC audits and other related technical issues. April is additionally accredited as an EICC and ICP auditor and holds an SA8000 certificate. She previously worked for a third party audit firm where she performed audits in mainland China and Southeast Asia.




Languages spoken: English, Mandarin

 

Jojo Li – Supervisor, Program Monitoring 
Jojo joined ICTI CARE in March 2013 as Social Compliance Specialist and was later promoted to Supervisor of the department in Jan 2015. Jojo stations in China, and is responsible for conducting factory social audits, supporting factories on the implementation of appropriate corrective actions and performing QC audits. She has 6 years of experience in social auditing in a third-party audit firm where she performed audits in mainland China and Southeast Asia. 

Languages spoken: English, Mandarin



Eric Lin – Senior Specialist, Program Monitoring
Eric joined ICTI CARE in May 2014 as of Senior Social Compliance Specialist based in China. He is responsible for performing QC audits, monitoring audit quality of accredited parties and introducing the ICP policies to factories in various seminars. Eric holds an IRCA SA8000 certificate with 8 years of social compliance experience in brands, retailers and trading companies where he conducted COC and C-TPAT audits and monitored sustainable programs for factories in mainland China.  

Languages spoken: Cantonese, English, Mandarin


Philip Liu – Senior Specialist, Program Monitoring
Philip joined ICTI CARE in January 2016 as Senior Social Compliance Specialist based in China. He is responsible for performing QC audits and monitoring the audit quality of the accredited audit firms. He holds an IRCA Leader Auditor certificate and has 9 years of social compliance experience in brands and audit firms where he conducted COC and C-TPAT audits in Mainland China and Southeast Asia.

Languages spoken: English, Mandarin


Calvin Lai 
– Specialist, Program Monitoring
Calvin joined ICTI CARE in February 2015 as an assistant supporting technology department. He was then promoted to the specialist in Program Monitoring & Capacity Building Team from January 2016. He has experience in financial printing and received a Bachelor of Social Sciences in Sociology from Hong Kong Shue Yan University.




Languages spoken: Cantonese, English, Mandarin


David Liu – Specialist, Program Monitoring
David joined ICTI CARE in May 2016 as a Social Compliance Specialist based in China. He is responsible for performing QC audits, reviewing audit reports, and monitoring the audit quality of accredited parties. David has over 10 years of social audit experience in a brand company where he conducted factory audits and provided trainings for factories in mainland China for continuous improvement.  

Languages spoken: English, Mandarin, Cantonese (basic)

 

Serena Zhong – Specialist, Program Monitoring
Serena joined ICTI CARE in March 2016 as Social Compliance Specialist based in China. She is responsible for conducting factory social audits, supporting factories on the implementation of appropriate corrective action plans and performing QC audits. Before joining ICTI CARE, she worked at ICTI CARE accredited audit firm, SGS, as an auditor and technical reviewer for 4 years performing social responsibility, EMS and C-TPAT audits. Serena is an accredited ICP auditor and holds an IRCA ISO14000 certificate.

Languages spoken: English, Mandarin, Japanese (basic)

 
 

Training & Capability Building

Sam He – Senior Specialist, Training & Capability Building
Sam joined ICTI CARE in May 2016 as a Senior Specialist based in China. Sam is responsible for factory training and auditor training, and handing technical enquiries from factories. He holds an SA 8000 certificate with more than 11 years’ experience in supply chain management and factory management. He previously worked as senior compliance consultant helping factories in mainland China to develop and verify the implementation of corrective plans. 




Languages spoken: English, Mandarin, Cantonese 

 

Molly Jiang – Specialist, Training & Capability Building
Molly joined ICTI CARE in July 2013 as Social Compliance Specialist based in China. She is responsible for conducting factory social audits and supporting factories in the implementation of the appropriate corrective actions plan and performing QC audits. Molly has 8 years social audit experiences at factories and 2 years at brands; she is also experienced in human resource management.




Languages spoken: English, Mandarin, Cantonese (basic)


Nancy Chen – Specialist, Training & Capability Building
Nancy joined ICTI CARE in October 2016 as a Specialist based in China. Nancy is responsible for factory & auditor training, as well as handing technical inquiries from factories. Nancy has more than 10 years’ experience working for multinational electronic manufacturing factory and Telecoms company, she worked to monitor the compliance status and sustainable development in the supply chain. Nancy also holds ISO14001,  OHSAS18000, and SA 8000 certificates.

Languages spoken: English, Mandarin

 

Further information about ICTI CARE's governance structure: